Funeral Flower Walls LLC – Privacy Policy
Funeral Flower Walls LLC (“Company,” “we,” or “us”) is committed to respecting the privacy rights of our customers, prospective clients, and other users (“you” or “user”). This Privacy Policy outlines the types of information we collect, how we use it (including text messaging), how we share or sell it, and the choices you have regarding your data.
By using or accessing our services—including our website at FuneralFlowerWalls.com, any associated mobile or web applications, or by interacting with us via email, phone, or text message—you acknowledge and consent to the practices described in this Privacy Policy.
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1. Information We Collect
We collect various categories of information, including:
1. Personal Identifiers
Name, postal address, email address, phone number(s), and other contact information provided when you request quotes, book services, or otherwise communicate with us.
Text Messaging Consent: By providing a phone number, you may consent (or be deemed to consent, as permitted by applicable law) to receive text messages (SMS or MMS) from the Company regarding your inquiries, orders, or other services.
2. Financial & Payment Details
Limited payment information to process transactions, typically through third-party payment processors. We do not store full credit card numbers on our servers unless explicitly stated.
3. Event-Specific Information
Venue addresses, event dates and times, preferences for floral designs, or any other details needed for funeral services or memorial arrangements.
4. Technical & Usage Data
IP addresses, browser type, device identifiers, operating systems, and navigational data on our website. Collected through cookies, pixels, and other tracking technologies.
5. Geolocation Information
Approximate or precise geolocation if you enable location services on your device or provide location information to facilitate deliveries.
6. Communications
Copies or logs of phone calls, text messages, emails, or other direct communications with us.
7. Other Voluntary Submissions
Any additional information you provide via surveys, feedback forms, social media interactions, or testimonials.
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2. How We Use Your Information
We may use the information we collect to:
1. Fulfill Orders & Provide Services
Manage your bookings, schedule deliveries, and supply funeral flower walls or related products.
2. Communicate with You
Send text messages, emails, and phone calls to provide updates, confirmations, invoices, customer support, or administrative information about our services.
Contact you with marketing communications, newsletters, or promotional offers (subject to your consent where required by law).
3. Analytics & Service Improvement
Analyze how you use our website or interact with our communications to enhance user experience and develop new features or offerings.
4. Security & Compliance
Prevent fraud, enforce our Terms & Conditions, Rental Agreement, or any other policies, and comply with legal obligations or government requests.
5. Data Monetization (Sale or Sharing)
Share, transfer, or sell personal and non-personal information to third parties—such as marketing partners, data brokers, or advertisers—for commercial gain, targeting campaigns, or other lawful purposes.
6. Business Operations
Manage our internal business needs (such as audits, risk management, billing, or record-keeping) and facilitate corporate transactions if needed.
7. Other Lawful Purposes
Use your data in any way consistent with this Privacy Policy and applicable laws, including combining it with data from other sources.
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3. Text Messaging (SMS & MMS)
1. Opt-In
By providing your phone number or otherwise communicating via text message, you may be deemed to consent to receive text messages (SMS or MMS) from Funeral Flower Walls LLC. These can include, but are not limited to:
Booking confirmations and reminders
Order status updates
Promotions, special offers, or marketing messages
2. Opt-Out
You may opt out of receiving further text messages at any time by replying “STOP,” or by contacting us at FuneralFlowerWalls@gmail.com. If you opt out, we may still send you non-marketing messages related to existing or ongoing orders or transactions.
3. Fees & Charges
Standard message and data rates may apply, depending on your mobile carrier and plan. You are responsible for these charges.
4. Third-Party Platforms
We may use third-party platforms to send and manage text communications. These providers process certain personal data on our behalf.
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4. How We Share (and Sell) Your Information
We may disclose or sell your information under these circumstances:
1. Service Providers
We engage vendors or subcontractors to help operate our business (e.g., text messaging platforms, payment processors, marketing agencies). They may have access to personal data only to perform specific tasks on our behalf.
2. Marketing & Data Brokers
We may sell or share your personal information, including phone numbers and email addresses, with third parties for direct marketing, data monetization, or other commercial purposes, where allowed by law.
3. Corporate Transactions
If we undergo a merger, acquisition, bankruptcy, reorganization, or sale of assets, your data may be transferred as part of that transaction.
4. Legal or Regulatory Disclosures
We may disclose data to comply with a subpoena, court order, or other legal process; to protect our rights or property; or to mitigate any liability in an actual or threatened lawsuit.
5. With Your Explicit Consent
We may disclose data in other ways if you expressly agree at the time of collection or disclosure.
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5. Cookies & Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to collect usage data. These technologies help us understand user behavior, remember preferences, and deliver relevant content or advertising. You may disable cookies via your browser settings; however, some features of our website may not function optimally if you do.
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6. Data Retention
We keep your data as long as necessary for legitimate business or legal reasons, including fulfilling transactions, complying with laws, resolving disputes, and enforcing agreements. We may retain anonymized or aggregated data indefinitely for analysis and commercial purposes.
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7. Your Rights & Choices
Depending on your jurisdiction and applicable laws:
1. Access & Correction
You may have the right to request access to the personal data we hold about you and to ask us to correct or update it.
2. Deletion
You can request the deletion of your personal data unless exceptions apply (e.g., we need it for a legal obligation).
3. Opt-Out of Texts
Text “STOP” or contact us to stop receiving marketing text messages. We will still send you administrative or transactional texts as needed.
4. Opt-Out of Marketing Emails
Follow the unsubscribe link in our marketing emails or email us directly.
5. Opt-Out of Data Sales
Some jurisdictions (e.g., California) allow residents to opt out of the sale of personal data. To exercise this right, email us at FuneralFlowerWalls@gmail.com with the subject line “Data Sale Opt-Out.” If local law does not recognize this right, we may continue to sell data as permitted by law.
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8. Security Measures
We employ reasonable administrative, technical, and physical safeguards to protect against unauthorized access, alteration, or disclosure of your information. However, no system can guarantee absolute security.
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9. Children’s Privacy
We do not knowingly collect personal information from anyone under the age of 13 (or older if restricted by local law). If you believe we have inadvertently collected such information, please contact us to request its deletion.
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10. Third-Party Websites
Our website or marketing materials may link to third-party sites or services. We do not control and are not responsible for the content or privacy practices of these external websites. We encourage you to review their privacy policies.
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11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or in applicable laws. Any revised policy will be posted with a new “Last Updated” date. Your continued use of our services after we make changes implies acceptance of those changes.
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12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, including the exercise of any data rights:
Funeral Flower Walls LLC
FuneralFlowerWalls.com
Email: FuneralFlowerWalls@gmail.com
Subject Line: “Privacy Request” (if applicable)
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13. Your Acceptance
By accessing or using our services and providing your phone number or other contact details (including for text message communications), you consent to the practices and terms outlined in this Privacy Policy. If you do not agree with the policy, please discontinue use of our services immediately.
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Disclaimer
This Privacy Policy is provided as a general template and does not constitute legal advice. You are strongly encouraged to consult legal counsel to ensure compliance with all relevant federal, state, and local privacy and communications laws (including TCPA, CCPA, and others).